Return Policy
Return Policy
1. Eligibility for Returns:
- Return Period: Items can be returned within 30 days of the purchase date.
- Condition: Products must be unused, in their original packaging, and with all original tags and labels attached. Items returned in a condition other than their original state may not be accepted.
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Non-Returnable Items: The following items are non-returnable:
- Final sale items
2. How to Initiate a Return:
- Return Request: To initiate a return, please contact our customer service team at sales@dickiescandy.com or call us at 903-471-0271
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number and instructions for returning the item.
3. Return Shipping:
- Shipping Costs: Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged.
4. Refunds and Exchanges:
- Refunds: Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item. You will receive an email confirmation once your refund is processed.
- Exchanges: If you wish to exchange an item, please contact our customer service team to check availability. Exchanges may incur additional shipping charges.
5. Defective or Incorrect Items:
- Notification: If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or full refund and cover any associated shipping costs.
6. Customer Service Contact:
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Support: For any questions regarding returns, please contact our customer service team:
- Email: Sales@dickiescandy.com
- Phone: 903-471-0271
- Hours: 9-4 CST M-F
7. Policy Updates:
- Changes: We may update this return policy from time to time. Any changes will be posted on our website, and the revised policy will apply to all returns processed after the update.